Effective date: August 28, 2026
This Delivery Policy applies to digital services, custom website design, and web development purchased from THÉO GOMEZ through webmatic.site.
1. Digital delivery only
All services and deliverables are supplied digitally. No physical goods are shipped. Delivery is made to the email address provided by the customer or through a secure link, project workspace, repository, platform transfer, or other digital method agreed for the project.
2. Expected turnaround
The expected project turnaround is 14 to 30 days, depending on the agreed scope, complexity, number of pages or features, required integrations, availability of content, and speed of customer feedback. This period is an estimate unless a specific binding deadline is confirmed in writing.
3. When the delivery period begins
The delivery period begins when payment required to start has been received, the project scope has been agreed, and the customer has supplied the content, access, instructions, branding, and other materials reasonably required to begin. Delays in receiving these items may move the delivery schedule.
4. Drafts and milestones
Projects may be delivered in stages. A draft, design preview, development link, or milestone submission is not necessarily final delivery. Customers must review drafts and submit revision requests within seven days of receiving the initial draft. Projects include up to three rounds of revisions under the Revision Policy.
5. Customer responsibilities
The customer is responsible for providing accurate contact information, monitoring the supplied email address, reviewing deliverables promptly, supplying lawful content and required permissions, maintaining access to relevant accounts, and responding to reasonable project questions. Webmatic is not responsible for delays caused by incomplete instructions, missing materials, unavailable access, third-party services, or delayed customer feedback.
6. Delivery confirmation
Delivery is considered made when the deliverable or access instructions are sent to the customer's supplied email address, made available through the agreed secure link or platform, or transferred to an account designated by the customer. Customers should promptly download and securely store delivered files.
7. Third-party platforms
Some projects rely on hosting providers, Shopify, domain registrars, plugins, APIs, or other third-party services. Their outages, reviews, account restrictions, pricing, or processing times are outside our direct control and may affect launch timing. Unless expressly included in the project scope, the customer is responsible for third-party subscriptions, licences, hosting, domains, and platform fees.
8. Delivery problems
If a delivery email or secure link is not received, contact gommtheo@outlook.fr. We may verify the customer's identity and resend or refresh access. Delivery issues should be reported as soon as possible.
9. Worldwide service
Digital services are available worldwide to customers aged 18 or older. Customers are responsible for ensuring that purchasing and using the services is lawful in their location.
10. Provider details
THÉO GOMEZ
1 LA BEYSSE
EYNESSE 33220, France
gommtheo@outlook.fr
webmatic.site