Effective date: August 28, 2026
This policy applies to digital services, custom website design, and web development ordered from THÉO GOMEZ through webmatic.site.
1. Cancellation within 24 hours
An order may be cancelled by emailing gommtheo@outlook.fr within 24 hours of purchase, provided project work has not begun. A cancellation request is effective when received and confirmed by us. Include your name, order or invoice reference, purchase date, and a clear request to cancel.
2. Refund eligibility
A refund may be issued when all of the following apply:
- the request is submitted within 14 days of purchase;
- project work has not commenced;
- no draft, design, code, digital asset, strategy, research, or other project deliverable has been supplied; and
- the request includes sufficient information to identify the purchase.
Approved refunds are returned through the original payment method where reasonably possible. Payment-provider processing times may apply.
3. When work has begun
Subject to mandatory law, services become non-refundable once project work has started or digital assets have been delivered. Work may be considered started when research, planning, wireframing, design, development, configuration, content preparation, testing, technical setup, or another agreed project activity begins.
4. French and EU consumer withdrawal rights
If you are a consumer entitled to a statutory 14-day right of withdrawal for a distance service contract, that right applies in accordance with mandatory law. If you expressly request performance to begin during the withdrawal period and later withdraw before the service is fully performed, you may be required to pay a proportionate amount for work already performed. Where the service has been fully performed during the withdrawal period after your prior express request and acknowledgement, the statutory withdrawal right may be lost. Nothing in this policy excludes rights that cannot lawfully be excluded.
5. Non-refundable circumstances
Except where mandatory law requires otherwise, refunds are not provided for completed work, delivered digital assets, time already spent, approved milestones, changes of mind after work begins, delays caused by missing customer content or access, rejection based on preferences outside the agreed brief, unused revision rounds, third-party fees, domains, hosting, subscriptions, licences, or work outside the agreed scope.
6. Revisions and quality concerns
A request for changes is not automatically a refund request. Projects include up to three rounds of revisions when submitted within seven days of the initial draft. If you believe a deliverable materially differs from the agreed scope, contact us promptly with specific details so we can review and, where appropriate, correct the issue.
7. Chargebacks
Please contact us before initiating a payment dispute so we have an opportunity to investigate. Fraudulent or abusive chargebacks may be contested using project correspondence, approvals, delivery records, and other relevant evidence.
8. How to request cancellation or refund
Email gommtheo@outlook.fr with the subject "Cancellation Request" or "Refund Request." Provide your full name, order or invoice reference, purchase date, reason for the request, and relevant supporting information.
9. Provider and governing law
THÉO GOMEZ, 1 LA BEYSSE, EYNESSE 33220, France. This policy is governed by French law, subject to mandatory consumer protections applicable to the customer. Services are available only to customers aged 18 or older.